How to Reset an NSFAS Password Step by Step

ByEli Doyle

If you’re a South African student relying on the National Student Financial Aid Scheme (NSFAS) for funding, access to your account through the portal for myNSFAS account is crucial. Sometimes, however, you may forget your password or need to reset it for security reasons. Don’t worry, resetting your NSFAS password is simple if you follow the correct steps. This guide walks you through the process step by step.

Step-by-Step Guide to Resetting Your NSFAS Password

Follow these steps to regain access to your NSFAS account:

Step 1: Visit the Official NSFAS Portal

  • Go to the official NSFAS website at www.nsfas.org.za. Always make sure you’re using the official website to avoid phishing scams.

Step 2: Click on ‘Forgot Password’

  • On the login page, look for the “Forgot Password” link or button and click it. This will start the password reset process.

Step 3: Enter Your Registered Email or Student ID

  • You will be prompted to enter the email address or student ID linked to your NSFAS account. Make sure you enter the correct details to receive the reset link.

Step 4: Complete the Verification

NSFAS may verify your identity using one of the following methods:

  • Sending a reset link to your registered email.

  • Sending a one-time password (OTP) to your phone.

  • Asking security questions.

Tip: If you don’t receive the email or OTP, check your spam/junk folder and ensure your network connection is stable.

Step 5: Create a New Password

Once verification is complete, you’ll be prompted to create a new password. Follow these guidelines for a strong, secure password:

  • Minimum 8 characters (letters, numbers, and symbols recommended)

  • Avoid common passwords like “12345678” or “password”

  • Use a combination of uppercase and lowercase letters

Step 6: Login with Your New Password

  • After creating your new password, return to the login page and sign in with your updated credentials. If you have saved passwords in your browser or device, update them to prevent login issues.

Troubleshooting Common Issues

Even after following the steps, you may encounter issues:

  • Not receiving the reset email or OTP: Check your spam folder or try resending.

  • Account locked due to multiple failed attempts: Wait for a few minutes and try again, or contact NSFAS support.

  • Forgot registered email or phone number: You’ll need to contact NSFAS directly to update your account details.

  • Expired reset link: Reset links often expire quickly repeat the reset process if necessary.

Additional Tips for Security

  • Avoid using the same password across multiple websites.

  • Change your password regularly to improve account security.

  • Keep your login credentials safe and avoid sharing them with anyone.

  • Contact NSFAS support immediately if you suspect unauthorized access.

Resetting your NSFAS password doesn’t have to be stressful. By following these simple steps, you can regain access to your account quickly and securely. Always ensure your password is strong, your account details are up to date, and never share your login information with anyone.